Terms

Welcome to melatonin.com.my!

These Terms of Service ("Terms") govern your use of our website and services, so please read them carefully.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website.

2. Use of the Website
2.1 Eligibility

This website is open to users of any age. No age restrictions apply to access or use our website.

2.2 User Account

Creating a user account is not necessary for general access to the website. Certain features may be available without the need for an account. If you choose to create an account for additional features, you are responsible for maintaining the confidentiality of any account information you choose to use.

3. User Responsibilities

When using our website, you agree to:

  • Comply with all applicable laws and regulations
  • Respect the rights and privacy of others
  • Not engage in any unlawful or prohibited activities
  • Not interfere with the operation of the website
4. Intellectual Property

All content and materials on the website are the property of Stox Trading International Sdn Bhd and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.

5. Limitation of Liability

We are not responsible for any damages or losses resulting from your use of the website. We provide the website on an "as-is" basis without any warranties.

6. Termination

We reserve the right to terminate or suspend your access to the website at our discretion, without notice, for any reason, including a breach of these Terms.

7. Changes to the Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting. Continued use of the website after any changes constitute your acceptance of the revised Terms.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

9. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at +60 19 269 6607 or goodvitesmy@gmail.com.

About Melatonin

What is melatonin and how does it work?

Melatonin is a natural hormone that is produced by the pineal gland in the brain. It helps to regulate the body's circadian rhythm, which is responsible for controlling our sleep-wake cycle.

Melatonin is released in response to darkness, and levels are typically highest at night. It works by binding to receptors in the brain that are involved in promoting sleep and relaxation, which can help to reduce the time it takes to fall asleep and improve the quality of sleep.

How much melatonin should I take?

The optimal dosage of melatonin may vary depending on the individual, their age, and the reason for taking it.

It is recommended to start with a low dose, typically 3mg, and gradually increase as needed. It is important to consult with a healthcare provider before taking melatonin, especially if you have any underlying medical conditions or are taking any medications.

Is it safe to take melatonin every night?

It is generally safe to take melatonin every night, especially when taken at the recommended dosage.

How long does it take for melatonin to work?

It typically takes 30 minutes to an hour for melatonin to take effect. However, individual results may vary.

Are there any side effects of taking melatonin supplements?

Yes, there can be side effects of taking melatonin supplements if you are taking dosage that is too high for your body. The common side effects include dizziness, headaches, and nausea.

It is important to start with the lowest dosage and follow the recommended dosage or talk to your healthcare provider before starting any new supplement regimen.

Can I take melatonin with other medications?

It is always recommended to consult with a healthcare professional before taking any new supplements or medications, especially if you are currently taking prescription medication.

Melatonin may interact with certain medications, so it is important to check with your healthcare provider before taking melatonin alongside any other medications.

What are the different forms of melatonin supplements available?

There are several forms of melatonin supplements available in the market, including

  • tablets
  • capsules
  • gummies
  • lozenges
  • liquid drops

Some melatonin supplements also come in time-release or fast-dissolve forms. It is recommended to choose a form that is convenient and easy for you to take.

Is the product authentic?

Yes, our product is 100% authentic and sourced directly from the USA. We pride ourselves on providing our customers with only genuine products that have undergone strict quality control measures.

Checkout our service reviews!

Shipping & Return

How long does it take for my product to be shipped?

West Malaysia - 1-3 working days

East Malaysia - 5-7 working days

How much is the shiping fee?

RM8 within West Malaysia, free delivery for orders over RM130.

For orders to East Malaysia, the shipping fee is RM15.

30 Days Money Back Guarantee

At melatonin.com.my, we stand by the quality of our products and offer a 30-day money-back guarantee on purchases made through melatonin.com.my. Please read the following terms and conditions carefully to understand the details of our guarantee:

1. Applicability

This money-back guarantee is applicable only for purchases made through melatonin.com.my.

2. Condition of Products

The money-back guarantee applies to open or used products.

3. Return Process

To initiate a return, the customer must return the product bottle to our warehouse at Semenyih.

4. Usage Limitation

To be eligible for a refund, the usage of the supplement product must not exceed 20%. If the product is consumed more than 20%, the customer is not entitled to a refund.

5. Shipping Costs

Customers are responsible for the shipping costs to return the product to us.

6. Initiation of Return

Customers have 30 days from the date of receiving the product to initiate a return.

7. Refund Limitations

Refunds are valid only once per product, per household. Customers cannot request a refund for the same product twice.

8. Returns Limitation

Customers are allowed a maximum of 2 returns and refunds per calendar year, including both the 30 Day Money Back Guarantee and regular returns.

9. Non-Refundable Shipping Costs

Shipping costs are non-refundable, and these will be deducted from eligible refunds.

10. Customer's Responsibility

Customers shall bear the risks and conditions of the product until it reaches our Semenyih warehouse. Melatonin.com.my will not be liable for any loss or damage to the product before it is received by us. Customers are advised to pack the product securely to prevent any loss or damage to the product, its box, or its original packaging.

11. Member Points

In the event of a refund, all member points received for the purchase of the refunded goods will be removed from your account.





Initiating a 30-Day Money Back Guarantee Return:
  1. Contact customer support via What'sApp +60 19 269 6607 or email at goodvitesmy@gmail.com.
  2. Customer support will provide details for the return address.
  3. Customers are responsible for shipping the product back to our return address, covering the shipping fees.
  4. After our team receives the returned products, we will proceed with the checking process and initiate a refund if the product condition meets the specified requirements.

For any further inquiries or assistance, please contact our customer support team.

Return Policy

Return and Exchange of Products can be arranged under the following reasons:

  • If the products delivered is in damaged or defective condition; or
  • If the Product is near expiry (3 months unless stated) or expired; or
  • If the Product is different from the order received.

This Return policy shall only be applicable for purchases via melatonin.com.my

Product for return and exchange shall be returned in its original condition, quantity and packaging as it first delivered to you together.

Contact us on our website through Live Chat or email us at goodvitesmy@gmail.com to initiate a return.

Customer shall be responsible for the risks and condition of the product to be returned until it reaches our suppliers warehouse. Melatonin.com.my will not be liable for any loss or damage to the product prior to the product received by us. You are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.

Order Cancellation

Order cancellation will be allowed if your purchase had not been packed and shipped out from our warehouse.

Contact customer support on our website via Live Chat or email us at goodvitesmy@gmail.com